Privacy Policy

1. Information We Collect

When you browse florabyjonakee.com or place an order, we collect essential details required to fulfill your purchase:

• Contact details: Name, email address, and phone number for delivery coordination.
• Shipping information: Delivery address, city, state, and postal PIN code.
• Order history: Items purchased, selected sizes, and transaction identifiers.

2. Payment Information Security

Payment transactions are processed entirely through Razorpay, a PCI-DSS Level 1 compliant payment gateway. Flora by Jonakee does not capture, process, or store credit/debit card numbers, CVVs, UPI PINs, or netbanking credentials on our servers.

3. How We Use Your Data

Your information is used strictly for:

• Fulfilling orders and transmitting dispatch updates via SMS or email.
• Providing customer support and processing authorized exchanges or returns.
• Preventing fraudulent orders and maintaining e-commerce platform security.

We do not sell, rent, or trade your personal information to third-party advertisers or marketers under any circumstance.

4. Service Providers and Delivery Partners

We share only necessary delivery details (name, delivery address, and phone number) with verified logistics partners (such as Blue Dart, Delhivery, DTDC, or India Post) solely to complete the shipment of your order.

5. Grievance Officer and Contact

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, you may address any privacy inquiries or grievances to our Grievance Officer: