Refund and Cancellation Policy

1. 7-Day Hassle-Free Returns and Exchanges

We want you to love your Flora jewellery. If a piece does not suit you or if you need an exchange, you may initiate a return within 7 calendar days from the date of recorded delivery.

To be eligible for a return:

• The piece must be unworn, unused, and in its original condition.
• All original packaging, keepsake pouches, tags, and Certificates of Authenticity must be intact.

2. Refund Process and Timeline

Once our Kolkata studio receives and inspects the returned item:

• Approval: We notify you of return verification within 24 to 48 hours of item receipt.
• Refund Initiation: Approved refunds are initiated immediately to your original payment method via Razorpay.
• Bank Processing Timeline: In accordance with banking partner and Razorpay protocols, funds reflect in your bank account, card, or UPI wallet within 5 to 7 business days from initiation.

3. Order Cancellations

You may cancel your order free of charge at any time before dispatch. Since pieces are typically prepared and dispatched within 24 to 48 business hours, please email care@florabyjonakee.com promptly with your Order ID.

Upon cancellation prior to dispatch, a 100% full refund is initiated within 24 hours, crediting your account within 5 to 7 business days.

4. Damaged or Defective Items in Transit

All shipments are insured. In the unlikely event that your parcel arrives damaged or tampered with, please notify us within 48 hours of delivery by sharing unboxing photographs or video at care@florabyjonakee.com. We will arrange a priority free replacement or an immediate full refund.

5. 6-Month Anti-Tarnish Guarantee

Flora pieces are crafted with resilient 18K PVD coatings, rhodium plating, and 316L surgical stainless steel or brass bases designed to withstand daily moisture and wear. Every piece is backed by our 6-month Anti-Tarnish Guarantee:

If your piece exhibits unexpected discoloration, peeling, or tarnishing under recommended everyday care within 6 months of purchase, we will repair or replace your item free of cost.

6. How to Initiate a Return or Exchange

Email our concierge team at care@florabyjonakee.com with your Order ID, contact number, and the reason for exchange or return. Our team will guide you through the doorstep reverse-pickup procedure.